What AI phone agents genuinely do well today, what still fails, and the handoff rule that makes the whole thing work.
01
Deploy todayNow
Booking and rescheduling. Screening and routing. Hours, pricing, FAQ. Reliable at 3am, never rude, never sick.
02
Still human workNot yet
Closing complex sales. Emotional conversations. Anything where trust is the product. Demos lie; production does not.
03
Agents catch, humans closeThe rule
Let the agent answer every call, qualify, and book. The moment money or emotion enters, it hands off to a person with full context.
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The handoff script · give this to your agent
"You answer, greet, and solve booking, hours and pricing questions. If the caller asks about [COMPLEX SALE / COMPLAINT / CUSTOM WORK], say: 'That deserves a real conversation, let me get [NAME] to call you within the hour', then send the full transcript to [PHONE/SLACK]."
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